Lync cannot update address book

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Discuss user replication and address book service. Figure 2 below shows the various paths this checking process can take, depending on a number of key variables. To verify the resolution, select a user who has a phone number configured in Active Directory. Add that user to the Lync contact list. Now select the contact, and check the call options. You should see all phone numbers of that contact that are listed in Active Directory.

If all users in the company experience Address Book issues, then server-side logs and events will help you track the issues. You can use the Lync Server Logging Tool to check client requests to the Lync server and their responses. Navigate to the folder where OCSLogger. Figure 3. For example, when the client connects and tries to contact the Address Book server for the Address Book file, you will see the below entry in the IIS logs.

With this entry, you will be sure that the client is able to reach the server. Leave a Reply Cancel reply Enter your comment here Fill in your details below or click an icon to log in:. Email required Address never made public.

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