Interview question on iso 9001

Dodge Romig normally has smaller sampling sizes. Snap Sampling Plans! With over 10, sampling possibilities, Snap Sampling Plans! Provide your detail knowledge on data analysis? Quality assurance professionals use data analysis to make sound decisions for process improvements. What courses have the interviewee taken on statistics and data analysis? How does variation affect process improvement? Do they understand the two key methods to improve processes?

The two main methods are shifting the average and reducing variation. Where has the interviewee used data to improve process and products? Here I am judging their statistical knowledge and looking for their abilities to apply the appropriate statistics. Learn SPC in an hour. Train your employees. Improve your processes and products. Prevent defects and save your company money.

What is your SPC experience? Where have you used it? What does SPC do? What computer programs have you used for SPC? What processes have you set up with SPC. When sample size is 1 how do you determine the range? In a nutshell, the SPC tool shows when a process is out of control.

There are many computer programs but one of the best is Hertzler. With regards to the SPC processes, there are an unlimited number of named processes. Did they find certain unstable processes? Did they reduce inspection sampling with SPC? Did they reduce process variation with SPC? Did they teach operators to use it? Did they share charts with customers?

This question provides extensive insight into the interviewee understanding the math behind SPC. For most SPC, sample size one is not used.

If sample size of one is used, the range is determined by the average differences from the previous readings. If they refer to a moving range chart, that answer is satisfactory. What is CpK?

What is the main assumption behind the statistic? What is the equation? Quality professionals use the statistic CpK to give a single digit number that represents how well a process fits an engineering specification. A CpK number of 2 means the process is 6 sigma capable. The main assumption behind the statistic is that the process data is normal distributed.

Have you ever dealt with actual customers? How do you deal with the customer when there is a quality problem? These QA interview questions lets me see their experience with customer interface. What were the topics of conversation? How did the interviewee treat the customer? How did the interviewee calm the customer when there are quality problems. Here I need to see an urgency from the interviewee. It is important that the quality professional deals with the quality problem promptly.

They quickly call the customer or send an email when there is a problem. Have you written formal corrective action letters to customers? After initiating corrective action, what is the most important thing to do? Formal corrective action letters should follow the 8D format. Quality professionals should know this format. The most important thing to do with corrective action is follow up. Too many times I have seen corrective actions were documented, actions were taken but 2 weeks later the permanent action disappears.

Follow up is the most important thing to do for corrective action. Your corrective action software for managing, measuring, and reporting issues. What is the interviewee experience with setting up a calibration system? More QA interview questions deal with calibration because the calibration department normally falls under the quality department umbrella.

Quality professionals should know the requirements for calibration. Have they ever setup or enforce calibration rules? Have they ever created documentation for calibration? Can they provide you an example of a calibration manual? Includes an easy to edit Calibration Manual , recommended calibration system, reports and templates. Your company also offers excellent benefits, and I have spoken to current employees who love the friendly atmosphere.

Related: 12 Tough Interview Questions and Answers. Interviewers ask this question because they want to make sure you understand the benefits of internal audits and exactly how they can help businesses. An internal audit helps management plan, organize, direct and control their operations. By doing so, companies can make the changes needed to comply with laws and regulations, increase their profits and achieve their goals faster. It can help you reduce costs, increase profits and make your business more appealing to investors.

It also makes creating monitoring procedures, streamlining business processes and following laws easier. Interviewers will often ask this question to make sure you understand all aspects of the internal auditing process. A skilled internal auditor should also make sure the authority of the audit team is well-established to improve cooperation from those being audited. Auditors should decide which departments will need internal audits and how often. They should prepare and distribute a yearly audit schedule and make sure the audit complies with government regulations, quality standards and internal procedures and systems.

Before starting an internal audit, the treasurer of the business must give all financial records to the auditor. Auditors should also organize a meeting to identify risks and discuss the plan, scope and purpose of the audit. Finally, they should review all documents and develop a report that will drive action. I also prepare a yearly audit schedule to give management plenty of time to get ready for each audit.

Then, I discuss the purpose and scope of each audit with the relevant departments. After I receive the financial records I need from the treasurer, I work with my team to identify the areas that need improvement. Finally, I compose a concise report with recommendations for improvements. Your interviewer could ask this question to make sure you know why reviewing documents thoroughly is important. Substantive testing examines financial statements and supporting documentation to look for errors or discrepancies.

It helps companies support assertions that financial records are complete, valid and accurate. It also reassures inventors and prevents fraud. Catching and correcting a small error that seems insignificant to others could save your company thousands of dollars and help people learn to prevent future mistakes.

And, very important, they should say that the objectives actually come from what is written in the policy. Here is what the standard says about the policy clause 5. And here is what the standard says about the objectives clause 6. They must…. If their previous company was developing new products, they should definitely know this.